Shipping policy

Order Processing

Orders are generally processed within two business days after payment is confirmed. Processing times may be longer during holidays, special promotions, or periods of high order volume.

Shipping

Shipping charges and available delivery methods are displayed during checkout. Customers are responsible for entering a complete and accurate shipping address.

When tracking is available, tracking information will be sent to the email address provided during checkout. Delivery estimates begin after an order has been processed and transferred to the shipping carrier.

Legacy Vault Collective is not responsible for carrier delays, weather delays, or delivery interruptions outside our control.

Incorrect or Undeliverable Addresses

Customers should review their shipping address before completing an order. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost or Damaged Shipments

If an order arrives damaged, or tracking indicates a possible delivery problem, contact us promptly at nvhawaiilvc@gmail.com. Include the order number and photographs when reporting damage.

Local Pickup

Customers in Hilo may select local pickup during checkout when available. Pickup orders are generally prepared within two business days. Please wait until you receive a “Ready for Pickup” email before visiting the pickup location.

Local pickup is available at:

Liko Lehua Cafe
177 Kaumana Drive
Hilo, HI 96720

Local delivery is not currently available.

Questions about shipping or pickup may be directed to nvhawaiilvc@gmail.com or (808) 333-7454.